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Refund And Return Policy

Before you return a Ruma brand product, please understand how our products are made with love and passion. All our products are handcrafted by rural women artisans, resulting in each product being unique and slightly different from each other. The sale of each product can contribute significantly to someone’s life.
Return Process
Return request must be raised within 14 days, after receipt.
Email us at
Please mention your order number in the subject line to help us quickly process your returns/exchanges.
Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a salable condition.
We request you to maintain the original packaging of the items to be returned, including the Ruma tags.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
The items for reverse pick up will be picked up within 7 business days from the date of request.
After the receipt of item(s), your request for returns/exchanges would be processed.
In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
For more details please call us on our customer care number (+91 9001671817) or e-mail us (