The delivery time may take 2-9 working days depending on the location

The shipping time for ‘made-to-order’ items is typically between 30 to 45 days. Please note that this timeframe includes the production process and any necessary quality checks to ensure your item meets our standards.

You can change your address, but only if your order is still being processed. Once we've sent your mobile number and address to our warehouse for packing and shipping, we can't make any changes. However, you can cancel the order for free and place a new order with an updated shipping address.

You can easily track your order once it has been shipped out. If you want to know the status of your order, please contact us at info@rumadevi.com.

If you happened to miss the delivery, please remain calm as we are committed to providing you 3 delivery attempts for your package with each attempt scheduled on consecutive days.

Our all products are handmade by our artisans and are 100% genuine. We take each product through a multiple-point quality check before shipping it out.

If you want to revise or cancel an order, please contact us at info@rumadevi.com quoting your order number in the subject line, within 48 hours of placing the order.

Unfortunately, cancellations are not available for made-to-order items. As these items are specially crafted and customized according to your preferences, the production process begins shortly after your order is placed. Once production has started, we are unable to accept cancellations.

We process refunds as soon as you cancel your order. The time it takes for the refund to appear in your account depends on the payment method you used:

1. If you used your account Wallet, you should see the refund within 24 hours of cancelling your order.
2. If you paid with your bank or e-wallet, it may take 5 to 7 working days for the refund to show up in your source account after we initiate the refund. Please keep in mind that this duration is determined by your bank or e-wallet's processing time.

Please be patient during this period as the refund gets processed by the respective banks or e-wallets.

There are two possibilities: 

1. The order may have already been packed or shipped. If that's the case, you can simply refuse the delivery when it arrives. Don't worry, we'll take care of it.
2. There might be a technical issue with the website. If something isn't working properly, please contact us by phone or email, and we'll assist you in resolving the problem.

You can pay using the following methods of Payment:

1. Credit Card
2. Debit Card
3. Net Banking
4. E-Wallets (Paytm, MobiKwik, Freecharge and more)
5. Cash on Delivery 6. Wallet 

Note: All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

GST is a tax applicable on the supply of goods and/or services with effect from July 1st, 2017. GST is levied on the transaction value of goods and/or services supplied. GST is required to be borne/paid by the ultimate consumer of the goods and/or services. If your order is fulfilled on or after July 1st, 2017, GST will be applicable to your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

Yes, we do take orders on COD but it is for domestic orders only.

To confirm your Order ID, we need to receive the payment from your bank. Sometimes, there may be a delay in the payment reaching us, even if the amount has been debited from your account. If you encounter such a situation, please email us at info@rumadevi.com, and we will help resolve the issue for you.

Returning your product is super easy! Just log in to your account and go to the "My Account" section. Select the order you want to return and click on "Return/Exchange." Follow the instructions on the page to obtain a Return ID.

Unfortunately, we do not accept returns for 'made-to-order' items. These items are specially crafted and customized according to your preferences, making them unique and personalized for you. We are unable to accept returns or exchanges unless the item is damaged or defective upon arrival. 

We encourage you to review all product details and customization options carefully before placing your order to ensure that you are satisfied with your purchase. 

No, please don't do that! We have a more convenient process for returns. You can create a return on our app, or website, or by giving us a call. Our courier partners are instructed not to accept returns during package delivery to avoid confusion or delays.

We will issue the refund to the same credit/debit card used for the original purchase. Once we receive your returned item(s), we will process the refund and send you an email confirmation. It may take one billing cycle for the refund to appear on your credit/debit card statement. You can learn more about refunds by clicking here.

After the pickup of the returned product, you will be given a promised date for the refund. The refund should be initiated before this date. Once initiated, it may take some time to reflect in your account depending on your mode of payment.

If your return request is put on hold, it means we need some additional information. This usually happens when our system doesn't recognize the EAN (European Article Number) you entered during the return process. Don't worry, our team will give you a call within 48 hours to verify the details and assist you accordingly.