Free gift on order above ₹10,000 !

Frequently Asked Questions (FAQs)

  • Shipping FAQs 
  • Cancellation FAQs
  • Pay,emt FAQs
  • Return FAQs

1. How long will the delivery takes?

The deliver time may take 2-9 working days depends on the location

2. Can I modify my shipping address?

House no. building no. street no and pin code can be modified. These changes only possible before order is at pending stage!

3. How can I track my order?

You can track your order as it is shipped out.

To know the status of your order please contact us on info@rumadevi.com

3. How can I track my order?

You can track your order as it is shipped out.

To know the status of your order please contact us on info@rumadevi.com

4. Will all the products shipped out together?

We try to ship all the products together. However, sometimes few products of an order may get dispatched from different locations! If so we may ship some products earlier and remaining in a separate shipment. We will notify you each time a shipment is dispatched or it is out for delivery!

5. What should I do if I miss my delivery?

We prefer to give thrice delivery attempt; each attempt on a consecutive day. So if you have missed the delivery please do not panic, will try to make an attempt again.

6. Can I change my delivery address or mobile number once the order has been place?

Sorry that’s not possible at the moment as the system would have already passed to the mobile number and address to our warehouse to pack and ship your product. That’s said we never say never! You may cancel the order and place a new order.

Don’t worry there is no cancellation charges.

7. How much will the shipping costs be?

All order worth --------- or above will be shipped free of cost. For any order below -------, a nominal fee of ----would be applied.

8. Will I need to be personally present to receive my order?

We recommend that you receive the order yourself to ensure complete satisfaction in case you are not present, the parcel will be delivered to the person available and the confirmation will done via a SMS code or call verification and the signature of the receiver will be taken at the time of delivery.

9. Why the COD is not available in my location?

Few places are not covered by our delivery partners.

Any inconvenience you face is regretted.

10. Do you deliver everywhere in India?

We strive to deliver to all the pin codes of India.

Please check if your pincode is covered by our logistics partner. If not we would request you to provide an alternate shipping address.

11. What delivery carriers do you use?

We strive to make each shopping experience outstanding and enriching. Hence, we partner best with the industry. We use logistics services of delhivery, xpressbees and ecom express.

We will notify you the partner delivering your order in advance.

12. Are your products genuine?

We make sure that our products are 100% genuine.

We take each product through a multiple point quality check before shipping it out. Our all products are hand made by our artisans so you don’t need to worry.

13. What are the various statuses an order can have?

The various statuses are:

Confirmed – this means that an order has been placed and the confirmation has been sent to you.

Packed- this means that your order has been packed and ready for dispatch.

Dispatched- this means the order is speeding towards you. Delivered- this means that the order has been delivered to you.

14. You are sold out of an item I want, What can I do?

You can get in touch with us on info@rumadevi.com to enquire about an out of stock piece.

Notifying the customer when the product is back in stock. Asking them to register with us and become a member to get an update.

1. How do place cancellation request for a product?

If you want to revise or cancel an order, please contact us at info@rumadevi.com quoting your order number in the subject line, within 48 hours of placing the order.

2. How long will it take to get the refund?

We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment mode used: 1. If you have used your account Wallet, you should see the refund within 24 hours from the time of cancellation 2. If you paid using your bank or e-wallet, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.

3. Help! The click link is disabled ?

Well, it can mean two things: 1. The order might have already been packed or shipped out; in which case you can refuse the delivery of the order. No worries! 2. Something might not be working as it's supposed to, on the website. Give us a call or send us an email and we'll help in fixing it.

1. What are the various mode of payment?

You can pay using following methods of Payment: 1. Credit Card 2. Debit Card 3. Net Banking 4. E-Wallets (Paytm, MobiKwik, Freecharge and more) 5. Cash on Delivery 6. Wallet Note: All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.

2. I am being charged GST amount on my order. What is GST?

GST is a tax applicable on the supply of goods and / or services with effect from July 1st, 2017. GST is levied on the transaction value of goods and / or services supplied. GST is required to be borne / paid by the ultimate consumer of the goods and / or services. If your order is fulfilled on or after July 1st, 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

3. Do you offer Cash On Delivery?

Yes we do take orders on COD but it is for domestic orders only.

3. Do you offer Cash On Delivery?

Yes we do take orders on COD but it is for domestic orders only.

4. Do you charge shipping on your products?

......

5. Can I Change My Billing Address?

In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.

6. What if the amount got debited from my side but I did not receive an Order ID?

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please send an email at info@rumadevi.com and we'll sort it out for you.

1. How do I return my product?

Super easy!. Please login with your credentials and visit the My Account section. Select the order you want to return and click on “Return/Exchange” and follow the instructions on the page to obtain a Return ID.

2. What is your returns policy?

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

3. Can I return the product to the delivery person if I did not like it?

Please don't do that! We have a very flexible policy where you can create a Return on app, website or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery

4. Do I get the shipping charges refunded in case of return?

If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will be refunded on a pro-rated basis.

5. When Will I Receive A Refund For My Returned Products?

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.

6. I haven't received my refund amount yet. Please help!

Once the returned product has been picked up, you will be notified of the promised date of refund. Before this date, a refund should get initiated. Once initiated, it should reflect in your account based on your mode of payment.

7. My area is not serviceable for return, how do I return my order?

We strive to service all pin codes in India for forward and reverse delivery. But don't worry, even if your pin code is not serviceable, you can still return the product by shipping it to us. In some cases, you can also drop the return item at one of our Trends stores. Please login and selct the relevant order for more details.

8. Will I get back what I paid if I return the product?

We promise to refund the entire amount paid for the product, including any taxes that were. The mode of refund depends on the mode of payment for the order.

9. Why is my return put on hold.

That's just because we need some additional information. A return request can be on hold or pending verification if our system doesn’t recognize the EAN entered by you while creating a return. Dont worry, typically in such cases we call you within 48 hours to check and assist accordingly.

10. When will the return order be picked up?

Once the Return ID is generated, we share a promised pick up date. By that date, your return order will be picked up. We also notify you of the estimated refund date as soon as the Return ID is generated.